Shipping Policy

Dispatch

All orders are dispatched from our Australian warehouse within 1–3 business days of payment confirmation. You will receive a tracking notification once your order has been dispatched.

Carriers

Pawsure Pets ships via SmartSend, which utilises a network of trusted Australian carriers. The carrier assigned to your order is determined by your location and parcel size to ensure the most reliable delivery.

Delivery Times

Estimated delivery times following dispatch:

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak periods or due to circumstances outside our control.

Shipping Costs

Shipping is calculated at checkout based on your delivery address and order weight. Remote and regional areas may incur higher shipping costs than metro areas.

International Shipping

We ship internationally. International shipping costs and delivery timeframes are calculated at checkout. Customers are responsible for any customs duties, taxes or import fees applicable in their country.

Tracking

All orders are sent with tracking. Your tracking details will be emailed to you once your order has been dispatched.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at info@pawsurepets.com.au with your order number and we will investigate immediately.

Contact

For any shipping enquiries contact info@pawsurepets.com.au.