Privacy Policy

1. Our commitment

Pawsure Pets handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how it is protected.

2. Information we collect

We collect the personal information you provide when placing an order, contacting support, completing the Wellness Audit, or signing up for updates. This typically includes name, delivery address, email, phone number and order history.

3. How we use it

We use your information to fulfil orders, organise dispatch, provide support, manage returns under the Biological Security clause, and improve the Pawsure program. We do not sell your personal information.

4. Disclosure

We share information only with trusted service providers (payment processors, logistics carriers, hosting providers) under contract, and where required by Australian law.

5. Storage & security

Personal information is stored on secure, access-controlled systems. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

6. Your rights

You may request access to, or correction of, the personal information we hold about you. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at any time.

7. Cookies & analytics

We use cookies and similar technologies to keep the storefront functional, remember your cart, and understand aggregate usage. You can disable cookies via your browser, but some features may not work.

8. Contact

For privacy questions or access requests, contact info@pawsurepets.com.au.