Document · Pawsure Standard
Shipping & Returns
Returns & Store Credit
We offer store credit for returns initiated within 7 days of delivery. Contact info@pawsurepets.com.au to begin.
Biological Security Clause
Items removed from original packaging or used are non-returnable due to strict Biological Security standards. This ensures the health and safety of every dog in the Pawsure network.
Logistics
Dispatch & Return Postage
Return postage is the responsibility of the customer. National Express Dispatch applies to all outgoing orders from our Australian warehouse.
Begin a return
Email info@pawsurepets.com.au with your order number and we'll guide you through the process.