Shipping policy

Shipping Policy

Pawsure Pets currently ships to Australian customers only.

East Coast Australia

Standard shipping is $19.95, or free on eligible orders over $129. Estimated delivery is 3–5 business days.

Express shipping is $27.95. Estimated delivery is 1–2 business days.

Remote NT, TAS, WA and SA

Standard shipping is $34.95. Estimated delivery is 5–8 business days.

Discounted standard shipping of $19.95 may apply on eligible orders over $129. Estimated delivery is 5–8 business days.

Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on carrier delays, public holidays, location, order volume, and seasonal demand.

Tracking

Orders are shipped using tracked delivery services where available. Where tracking is available, customers will receive tracking details after dispatch.

Delivery Issues

If an order appears delayed, missing, or damaged in transit, customers should contact Pawsure Pets through the Contact page and include their order number.

Australian Consumer Law

Nothing in this policy limits customer rights under Australian Consumer Law.